Saturday, 5 May 2012

Valet Parking - How to wow a customer !

Ms.Kalpana  went to the Tanishq Store in Jayanagar for jewellery shopping, and having spent a couple of  hours shopping came back, to the parking lot to take her car out.

The valet told her that the back tyre of her car had a puncture. Disappointed,she then asked if there was a puncture repair shop nearby and resigned herself to go and fetch the guy and having to spend another hour or so to get the car back on the road.

She was in for a surprise, when the Valet of the store told her, he could help her, by changing the tyre himself. He then got the jack out, pulled out the punctured tyre, took out the stepney from the car, fixed  the good tyre and put the punctured
in the boot.

When she offered to pay for his services, he promptly refused to take any money and said, it was all part of the service.

Happy Customer :-
Kalpana has told this story to some 20 people already and am sure, she will tell another 20 in the near future. Customers will remember this incident when they hear the Tanishq name again, or may even go there next time ! Free advertising , from the customer . No money can buy that ...

That is the power of a simple "training" of even the valet on his contribution to the store performance. All this will come back in the form of increasing sales in the future.

Learning :-
Point is how many store managers would count the Valet as part of the store team ? This one did and the results are there to see .

Have you experienced memorable good or bad Valet service in any store ? Tell  us....

Think of these route markers to help customers..




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15 comments:

Valet Parking said...

Wow ! It can really wow a customer to get their vehicle repaired in the parking services out of the store. Very nice, this is incredible.

Unknown said...

nice

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findlocales said...

very nice blog. More informative.I actually enjoyed reading through this posting.Thanks for sharing.Buying and Selling of Cars in Jayanagar

Anonymous said...

I am really impressed by your marketing strategy. Not only for parking services it is beneficial in every phase. Keep sharing.



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Westchester NY Valet Parking said...

Indeed, this is a good sign of true customer service, afterwards, the store earned the customer's trust and soon in the near future that customer will return again.

Unknown said...

interestingly defined issue. yes there are many places where free or complimentary valet parking is available. However, as its been asked so yes I experienced such a good valet parking Gatwick it was not complimentary but so cheap to afford.

carlagrace said...

valet parking gatwick does give a unique experience of valet services. it makes your journey pleasant and give you a memorable experience.

Unknown said...

Parking services are meant to assist the customers in such a way that allows them to experience a sense of profound serenity and assurance on the behalf of the company's services. cheap gatwick parking

Suzan Baker said...

traveling or go for a journey should give relief to the people so
Luton Parkingis one of those amazing service that doesn't exert pressure on your pocket and keep your vehicle parked at secure place where there is no interference of public

Brooke Higgins said...
This comment has been removed by the author.
Brooke Higgins said...

Traveling is the art of living. One can easily understand about nature and environment by travelling. luton Meet And Greet

Suzan Baker said...

Choosing valet parking for car parking at airports gives a man a hassle free tour experience. Meet and greet car parking Birmingham

Unknown said...

Attainment of reliable gatwick valet parking is the hazardous task for the passengers. So its important to inquire first before booking any service provider.

Nancy Rogers said...

Great post on valet parking. Save more money via booking Birmingham park and ride online and stay hassle-free.

Selena Lyon said...

Thumbs up. Well written. Now, you can book valet parking at highly competitive rates. Try Heathrow airport cheap parking.

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