22:28
Shivaram
With petrol prices same at all petrol pumps, whether you fill petrol at a BP or a HP or an IOC pump is actually a matter of just who is most conveniently located.Very rarely do we give much thought to the fact that how a simple WELCOME can make a difference to your day and an increase to a petrol pump's business.
I cross 12 petrol pumps from my home to my office every day, yet, I plan and fill petrol only at a Bharat Petrol Pump, just near my workplace only because the attendent there guides you to the empty space, where you can fill petrol easiest.
In fact, this particular pump VM and Sons, on Old Airport Road, Opp Manipal Hospital, does a few other simple things .
1 . You will find all the staff neatly dressed,
2 .The supervisor even with a white coat,
3. The place very clean ,
4. An attendant comes to wipe your car windshield
5. The air filling pump for the tyre always manned and the attendant does not look for tips !
6. Has his own lorry, to ensure unadulterated petrol comes from the company !
7. Has the filter paper petrol test filled with filter paper ! Even though I have not used it, I know, his petrol is pure and un adulterated.
A good combination of many things. How much does all this cost, compared to increase in the business from customers like me ! It is
nothing.
Oh , one more thing. This is also the only pump,which continues to stock SPEED, the high end petrol from BP, when most others have just stopped stocking it.
Learning :-
All it needs is attention to the customer requirements and the business even in a commodity space like petrol is can be significantly increased !!!
Do you know of any other such "superior service" retailer. SMS us with your name, and we will feature both of you here.
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Posted in: Business, Customer Service, Greeting, Retail, Selling, Service, Shopping experience, Welcome
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