21:46
Shivaram
Balaji Helmet Palace, is one of the many helmet shops on Lalbagh Road, Bangalore where we stopped today to buy a helmet for my daughter, who is going to learn to ride a bike. We had stopped there, as it was a store with a parking space in front of it, and had an interesting way of showing off his "helmet store", where all the old helmets had been painted red and yellow, the colors of Karnataka.
As with most of these stores, once we told him, about our requirement, the Sales man showed us a few helmets, we finally settled on one, a dull black with a white visor from the Brand Vega.
He had told us the price was Rs. 940 while another brand Globe was about Rs. 880 or so. My daughter found that the Vega one was a better fit and preferred it.
In the mean time, I happened to see the box from which he was pulling out the helmets and saw the price sticker on it, and it said Rs. 881 ! . When I mentioned this to the sales man, he insisted the price was old, helmets often get interchanged and the new price was indeed Rs. 941 , and he had the new printed price list to show me , to prove his point.
Finally he offered a discount of Rs. 20 and said, I could pay Rs. 920 and we finally settled for Rs. 900.
What is the right approach ?
Even the tag on the helmet showed that the price was 881 and he was obviously selling old stocks at the new price. Sure, I could have argued, left the store, found a new store to buy another helmet etc.
Is the retailer right in selling an old stock at a new price ?
He does not expect me to go back in the near future, and he is happy with the sale of today.
If you were me, what would you have done ? The difference is about Rs. 30.
If the stock had been repriced, then the customer would have seen the new price of Rs. 941, then would it have mattered ?
What do you say ?
http://www.retailgurukul.com
As with most of these stores, once we told him, about our requirement, the Sales man showed us a few helmets, we finally settled on one, a dull black with a white visor from the Brand Vega.
He had told us the price was Rs. 940 while another brand Globe was about Rs. 880 or so. My daughter found that the Vega one was a better fit and preferred it.
In the mean time, I happened to see the box from which he was pulling out the helmets and saw the price sticker on it, and it said Rs. 881 ! . When I mentioned this to the sales man, he insisted the price was old, helmets often get interchanged and the new price was indeed Rs. 941 , and he had the new printed price list to show me , to prove his point.
Finally he offered a discount of Rs. 20 and said, I could pay Rs. 920 and we finally settled for Rs. 900.
What is the right approach ?
Even the tag on the helmet showed that the price was 881 and he was obviously selling old stocks at the new price. Sure, I could have argued, left the store, found a new store to buy another helmet etc.
Is the retailer right in selling an old stock at a new price ?
He does not expect me to go back in the near future, and he is happy with the sale of today.
If you were me, what would you have done ? The difference is about Rs. 30.
If the stock had been repriced, then the customer would have seen the new price of Rs. 941, then would it have mattered ?
What do you say ?
http://www.retailgurukul.com
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