22:21
Shivaram
At the outset, let me add my congratulations to Rahul Dravid for his many contributions to Indian Cricket.
What can retailers learn from his contribution.?
Like Cricket, any store can only perform, if all employees play like a team, whether it is the greeter, the salesman, the cashier and even the door man and the security. Why does Australia win so consistently compared to any other country. Because there every one plays for the team, not for his personal "milestones".
Like again in cricket, one of the members has to be the captain or the store manager.
Yet, captains alone cannot win matches consistently.
That is where, it is the Captain's responsibility to identify a WALL in his team, one who is consistent, non controversial, known to deliver when the going gets tough ( month ends) etc .
We get the picture right ?
Look, even after retiring, his presence in the Rajasthan Royals is said to be a calming impact on his young team.
Action plan :-
Make a list of all the employees , their strengths and their weaknesses, from a fresh perspective without any old opinions. If required, ask around to see that your judgement is by and large right.
Then, identify the Rahul Dravid in your store , one whom you have seen perform consistently in terms of sales, leadership etc etc.
Then sit with your Rahul Dravid and work for a long term plan for him, especially important, if he is so good, that he is your WALL.
Share it with him and bring him as part of your core team with it attendant benefits, support and your commitment to his long term growth.
Best of luck and keep watching cricket for more inspirations !
RetailGurukul@gmail.com
What can retailers learn from his contribution.?
Like Cricket, any store can only perform, if all employees play like a team, whether it is the greeter, the salesman, the cashier and even the door man and the security. Why does Australia win so consistently compared to any other country. Because there every one plays for the team, not for his personal "milestones".
Like again in cricket, one of the members has to be the captain or the store manager.
Yet, captains alone cannot win matches consistently.
That is where, it is the Captain's responsibility to identify a WALL in his team, one who is consistent, non controversial, known to deliver when the going gets tough ( month ends) etc .
We get the picture right ?
Look, even after retiring, his presence in the Rajasthan Royals is said to be a calming impact on his young team.
Action plan :-
Make a list of all the employees , their strengths and their weaknesses, from a fresh perspective without any old opinions. If required, ask around to see that your judgement is by and large right.
Then, identify the Rahul Dravid in your store , one whom you have seen perform consistently in terms of sales, leadership etc etc.
Then sit with your Rahul Dravid and work for a long term plan for him, especially important, if he is so good, that he is your WALL.
Share it with him and bring him as part of your core team with it attendant benefits, support and your commitment to his long term growth.
Best of luck and keep watching cricket for more inspirations !
RetailGurukul@gmail.com
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