20:56
Shivaram
Incident :-
My wife, had gone out shopping some time ago and used her credit card. Suddenly at 10 pm , she remembered that her card was not in her purse, and after searching the whole house, did not find it. The immediate response was to call and block the card. She then checked the last time she had used it was in Namdhari Fresh store at the BTM Layout Bangalore .
We then decided that the only way was to check with the store first thing in the morning, if they had found it and kept. Mr. Ravikumar of Namdhari had found that she had left without collecting her card, and they had gone out to look out for her, but could not locate it. So they kept it with them safely . She was relieved to find that the store had kept it safely and kept them for her to return and we not only thanked them for their service, but also are writing to their HR department, for having such a wonderful staff.
Mr. Ravikumar and his team, who safely kept the credit card.
From now on, my wife is sure to shop at Namdharis even more regularly in future !
Learnings :-
This kind of "customer service" cannot be "told" but should become part of the culture of the organisation.
Have you experienced special service in any retailer ? Share with us at retailgurukul@gmail.com
My wife, had gone out shopping some time ago and used her credit card. Suddenly at 10 pm , she remembered that her card was not in her purse, and after searching the whole house, did not find it. The immediate response was to call and block the card. She then checked the last time she had used it was in Namdhari Fresh store at the BTM Layout Bangalore .
We then decided that the only way was to check with the store first thing in the morning, if they had found it and kept. Mr. Ravikumar of Namdhari had found that she had left without collecting her card, and they had gone out to look out for her, but could not locate it. So they kept it with them safely . She was relieved to find that the store had kept it safely and kept them for her to return and we not only thanked them for their service, but also are writing to their HR department, for having such a wonderful staff.
Mr. Ravikumar and his team, who safely kept the credit card.
From now on, my wife is sure to shop at Namdharis even more regularly in future !
Learnings :-
This kind of "customer service" cannot be "told" but should become part of the culture of the organisation.
Have you experienced special service in any retailer ? Share with us at retailgurukul@gmail.com
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1 comments:
Truly commendable!!
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