09:24
Shivaram
Ms. Kalpana is a busy Senior Manager in a large Bangalore
based company. One Saturday evening, she drove her Swift car along with her
mother, to a store in Jayanagar , Bangalore to buy some jewellery for herself
.
She gave the car to the Valet for parking and went up to do
her shopping. After a few hours of
jewellery shopping, ( who ever finishes jewellery shopping in a few minutes ?) she
came back to collect the car at about 8.40 Pm in the night ! only to find that
her car had a punctured tyre ! She was at her wits end, as to what to do ? At this time, all puncture shops would be
closed and she will have to take a taxi back home and come back the next day to
get it fixed !
It was then, she was surprised to hear the Valet, that if
she doesn’t mind, he would change the punctured tyre with the stepney in the
boot !
She was extremely relieved and thanked the valet !
Moral :- It was the customer orientation of the team at the
brand, which the valet too had heard about and made the effort to help out a
customer in need of help !
Result :- She had become a loyal fan of the brand and the
store, she has gone around the whole of her friend and colleagues circle
sharing this incident and wows to go back to the store for all her future
purchases !
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3 comments:
Our customer service credential gives candidates a recognized professional satisfactions, and one that is applicable to many industries (including luxury brands, restaurant/food service, fashion, etc.).
Luxury Retailers
Interesting story. Thanks for sharing.
Customer service is the attribute that ultimately holds back the customer & results into more customer accruals.
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