Saturday 20 July 2013

The story of the Valet – a true story

Ms. Kalpana is a busy Senior Manager in a large Bangalore based company.  One Saturday evening,  she drove her Swift car along with her mother, to a store in Jayanagar , Bangalore to buy some jewellery for herself .

She gave the car to the Valet for parking and went up to do her shopping.  After a few hours of jewellery shopping, ( who ever finishes jewellery shopping in a few minutes ?) she came back to collect the car at about 8.40 Pm in the night ! only to find that her car had a punctured tyre ! She was at her wits end, as to what to do ?  At this time, all puncture shops would be closed and she will have to take a taxi back home and come back the next day to get it fixed !

It was then, she was surprised to hear the Valet, that if she doesn’t mind, he would change the punctured tyre with the stepney in the boot !
She was extremely relieved and thanked the valet !

Moral :- It was the customer orientation of the team at the brand, which the valet too had heard about and made the effort to help out a customer in need of help !


Result :- She had become a loyal fan of the brand and the store, she has gone around the whole of her friend and colleagues circle sharing this incident and wows to go back to the store for all her future purchases !

3 comments:

Valiram Group said...

Our customer service credential gives candidates a recognized professional satisfactions, and one that is applicable to many industries (including luxury brands, restaurant/food service, fashion, etc.).

Luxury Retailers

Unknown said...

Interesting story. Thanks for sharing.

Bulk SMS Service said...

Customer service is the attribute that ultimately holds back the customer & results into more customer accruals.

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