The story of the Valet – a true story

Ms. Kalpana is a busy Senior Manager in a large Bangalore based company.  One Saturday evening,  she drove her Swift car along with her mother, to a store in Jayanagar , Bangalore to buy some jewellery for herself . She gave the car to the Valet for parking and went up to do her shopping.  After a few hours of jewellery shopping, ( who ever finishes jewellery shopping in a few minutes ?) she came back to collect the car at about 8.40 Pm in the night ! only to find that her car had a punctured tyre ! She was at her wits end, as to what to do ?  At this time, all puncture shops would be closed and she will have to take a taxi back home and come back the next day to get it fixed ! It was then, she was surprised to hear...

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White Classroom Boards are now in showrooms !

A College Class Room! For many of us, the last time we saw a black board was probably in our highschool or college !  Maths was probably one of the most difficult subjects and we often tried to learn maths by reading and hoping to remember how to solve problems ? Do you remember ? Now, let us discuss how targets, incentives, schemes are being explained to us by our store managers, company managers ! We all seem to listen to them, think we understand, but when we are asked to explain what we have understood, we find it very difficult. Why is it so ? Then, at the end of the month, we dont understand why the incentives were not as per our own calculations ! Then we feel upset ! Hearing about maths and seeing and doing it are...

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Can you get Great Customer Service even at Rs. 7 ?

Just yesterday, I and a couple of entrepreneurs  from (http://www.startupleadershipprogram.com) wanted to have Coffee. The nearest one was a “Road side Chai Shop”, that typically sells Coffee and Chai from a Thermos Flask. We ordered two Teas and a Coffee . When the coffee was poured into a plastic cup, I saw some black “floating objects” and said, what is this ? The shop keeper  immediately took it back and poured another one and then told me it is undissolved instant coffee powder. I was quite impressed with his attitude to exchange what was after all coffee . His  Customer Centricity did not end there and when we asked how much, he said 7 each , but I took out...

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A Street side Hawker's innovation

Streets in India, we get see and hear, hawkers, with all kinds of things for sale. They typically, keep “shouting “ about their wares and before long, some home maker or another will come out and buy one of those things, typically vegetables, fruits etc. Most of the hawkers even have a regular route and so are their customers as well. A bit of bargaining goes on, and every one is game for it. Some hawkers dont go out into the streets, but stay in a "market place" like a mandi ! But, recently, I was out on the streets on my morning jog,  when I was  surprised to hear  a hawker’s voice louder and clearer than what I normally hear and turned around to see where was it coming from?   There was only one hawker way...

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