23:03
Shivaram
A typical company / store/ office ...
A typical new joinee's day....
If you have seen how a new joinee is "inducted" into a organisation, it is typically, with introductions to the "internal team", meeting with a set of "busy senior people" who hopefully, will find the time to talk to the new joinee .
We are passionate about making
the web a better place.
No where do we find a "customer Contact "program for a new joinee. If anything, the new joinee is shielded from customers, lest he makes a mistake .
I came across this wonderfull way to inducting a new joinee by the company automattic/ Wordpress.
We are passionate about making the web a better place.
Coming on board · When you make it past the interview stage we’ll do a project together on contract, typically lasting between 3-8 weeks, to see how we work together. When you join full-time, regardless of your position, you’ll do customer support for WordPress.com for your first three weeks. We believe this early connection with the people who use our products is irreplaceable.
http://automattic.com/work-with-us/
Fantastic..
Typically, in those three weeks, any one would have gone through the full range of typical customer requirements, happy customers, unhappy customers, customers screaming at you or the company.
Even if one does not understand all the problems in detail, he might not have all the solutions on hand, it is still a great way to " swim in the waters" and understand the overall problems facing the customers.
Very rarely will customers just call back and say thank you ! Yes, there are a few, but they are really few and far between ( Bless them , they make many a day ) with their thankyous !
Learnings :-
What are the suggestions, that we can implement in a Retail Store ? for a new joinee ?
1. For the first few weeks, the Joinee notes down each and every customer feedback or complaint or compliment !
2 . Finds the answers with in the same time from the seniors, Sales person, even the owners
3. Works out a set of best answers, may be the old answers or new ones or improved ones for the old answers..
4. The team then sits down and finalises the best set of answers to take forward for the future.
Is all this very difficult to implement ? Surely, this is not rocket science . !
Best of luck and share your answers here !
Forward to friends and foes. Your friend will thank you for this and your foe may become your friend again !
Best of luck.
Shivaram
http://www.RetailGurukul.com
Join us on FB, Twitter,Linkedin@ RetailGurukul
PS : Did you contest the WagonRSmartIdeas.com Contest. Do it now Rs. 10 lakhs could be yours...
http://www.RetailGurukul.com
A typical new joinee's day....
If you have seen how a new joinee is "inducted" into a organisation, it is typically, with introductions to the "internal team", meeting with a set of "busy senior people" who hopefully, will find the time to talk to the new joinee .
We are passionate about making
the web a better place.
No where do we find a "customer Contact "program for a new joinee. If anything, the new joinee is shielded from customers, lest he makes a mistake .
I came across this wonderfull way to inducting a new joinee by the company automattic/ Wordpress.
We are passionate about making the web a better place.
Coming on board · When you make it past the interview stage we’ll do a project together on contract, typically lasting between 3-8 weeks, to see how we work together. When you join full-time, regardless of your position, you’ll do customer support for WordPress.com for your first three weeks. We believe this early connection with the people who use our products is irreplaceable.
http://automattic.com/work-with-us/
Fantastic..
Typically, in those three weeks, any one would have gone through the full range of typical customer requirements, happy customers, unhappy customers, customers screaming at you or the company.
Even if one does not understand all the problems in detail, he might not have all the solutions on hand, it is still a great way to " swim in the waters" and understand the overall problems facing the customers.
Very rarely will customers just call back and say thank you ! Yes, there are a few, but they are really few and far between ( Bless them , they make many a day ) with their thankyous !
Learnings :-
What are the suggestions, that we can implement in a Retail Store ? for a new joinee ?
1. For the first few weeks, the Joinee notes down each and every customer feedback or complaint or compliment !
2 . Finds the answers with in the same time from the seniors, Sales person, even the owners
3. Works out a set of best answers, may be the old answers or new ones or improved ones for the old answers..
4. The team then sits down and finalises the best set of answers to take forward for the future.
Is all this very difficult to implement ? Surely, this is not rocket science . !
Best of luck and share your answers here !
Forward to friends and foes. Your friend will thank you for this and your foe may become your friend again !
Best of luck.
Shivaram
http://www.RetailGurukul.com
Join us on FB, Twitter,Linkedin@ RetailGurukul
PS : Did you contest the WagonRSmartIdeas.com Contest. Do it now Rs. 10 lakhs could be yours...
http://www.RetailGurukul.com
1 comments:
Dear Esther,
Thank you for writing in. Do share your experiences in your daily life , on how you were able to induct a new joinee into your company, using these " observations" mode.
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