22:35
Shivaram
A customer is the
most important visitor on our premises. He is not dependent on us. We are
dependent on him. He is not an interruption in our work. He is the purpose of
it. He is not an outsider in our business. He is part of it. We are not doing
him a favor by serving him. He is doing us a favor by giving us an opportunity
to do so.”
― Mahatma
Gandhi
These days, a customer can walkin to a large departmental store and be stopped only at the security gate and there after go in and browse through the entire store for hours on end and no one else will even ask you how they can possibly help you !
The designation of the staff is typically " CCA" Customer Care Associate, but they hardly seem to care for the Customer ! It is not...
